Privacy Policy

Effective Date: 20/12/24

vdubkeys.co.uk (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

•Personal Identifiable Information (PII): Name, email address, phone number, and billing/shipping address.

•Payment Information: Payment details for processing transactions securely. Note: Payment data is processed via secure third-party payment gateways and is not stored on our servers.

•Account Information: Username, password, and order history (if you create an account).

•Technical Information: IP address, browser type, operating system, and device details collected via cookies and analytics tools.

•Communication Data: Emails, messages, and inquiries sent via contact forms or email.

2. How We Use Your Information

We use your personal information to:

•Process and deliver orders, including key cutting services.

•Respond to inquiries and provide customer support.

•Send transactional emails, such as order confirmations and shipping updates.

•Improve our website, products, and customer experience through analytics.

•Ensure security and prevent fraud.

•Send marketing emails if you opt-in to receive promotions and updates.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

•Service Providers: Payment processors, couriers, and IT support providers who assist in fulfilling orders.

•Legal Authorities: When required to comply with legal obligations or to protect our rights.

•Analytics Providers: For website usage analysis (e.g., Google Analytics).

4. Data Security

We implement security measures to protect your data against unauthorized access, loss, or misuse. This includes SSL encryption, secure payment processing, and restricted access to data.

5. Your Rights

You have the following rights regarding your personal data:

•Access: Request a copy of the personal information we hold about you.

•Correction: Request corrections to any inaccurate data.

•Deletion: Request the deletion of your data (subject to legal or contractual requirements).

•Objection: Object to data processing for marketing purposes.

•Data Portability: Request your data in a portable format.

To exercise these rights, please contact us at [Insert Email Address].

6. Cookies

We use cookies to improve your experience on our website. Cookies help us track browsing behavior and preferences. You can manage cookie preferences via your browser settings.

For more details, see our [Cookie Policy].

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

•Email: [Insert Email Address]

•Address: [Insert Business Address]

•Phone: [Insert Phone Number]